PRIVACY POLICY

What kind of information do we collect?

We receive, collect and archive the information you add to our website or otherwise provide to us. In addition, we collect the IP address used to connect your computer to the Internet; login data; email address; password; computer and internet information and purchase history. We may use tools to measure and collect browsing information, including page response time, total time spent on certain pages, page interaction information and the methods used to leave the page. We also collect personally identifiable information (including name, email, password, means of communication); payment details (including credit card information), comments, feedback, recommendations and personal profile. 

How do we collect this information?

When you transact on our website, as part of the procedure, we collect the personal information you provide such as your name, address and email address. Your personal information will be used for the specific actions mentioned below only.

Why do we collect this information?

We collect this Personal and Non-Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which may be used by us or our business partners to provide and improve our respective services;

  5. To comply with any applicable laws and regulations.

Where do we store, use and share visitor information?

Our business is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell products and services to our customers. Your information may be stored in the Wix.com database. Wix.com stores your information on secure servers behind a firewall. 

Wix.com complies with PCI DSS (Payment Card Industry Data Security Standards (PCI DSS) rules and is recognized as a Tier 1 vendor.

PCI DSS is an information security standard for organizations or businesses that accept credit card payments. This standard helps create a secure environment, improving the quality of cardholder data and reducing credit card fraud. 

How do we communicate with visitors?

We may contact you to notify you about your account, to help you resolve an issue related to your account, to resolve a payment dispute, to collect fees or debts, for surveys or questionnaires, for news about our company or for any other reason that it is necessary to revise our contract in accordance with local laws. For this, we may contact you via email, telephone, text messages and mail. 

How can visitors withdraw their consent?

If you no longer want us to collect your personal information, please contact us at info@bioenergyhub.com.br

Privacy Policy Updates

We may modify this privacy policy at any time, so please check back regularly. The changes will be immediately put into practice after the change on our website. If we make changes to the materials in this policy, we will notify you so that you are aware of the information we collect and how we use it. 

questions and information

If you have any questions about this Privacy Policy, or want to access, correct or delete any information we have collected about you, please feel free to contact us at info@bioenergyhub.com.br