TERMS OF USE POLICY

The platform services bioenergyhub.com.br are provided by BIO ENERGY ENERGIAS RENOVÁVEIS LTDA, a legal entity registered with the CNPJ/CPF under No.

1. Object

The services object of this Term of Use consist of making available to users, directly or indirectly registered in its system, a set of products and services, in addition to licensing the use of its software, website, applications, content and other intellectual property assets.

2. Acceptance

This Term establishes obligations contracted of their own free will, for an indefinite period, between the natural or legal users and the platform.

When using the platform, the user fully accepts these rules and undertakes to observe them, at the risk of applying the applicable penalties.

Acceptance of this instrument is essential for accessing and using any services provided by the company. If you do not agree with the provisions of this instrument, the user must not use them.

 

 

3. User Access

All technical solutions available to the person responsible for the platform will be used to allow access to the service 24 (twenty-four) hours a day, 7 (seven) days a week. However, navigation on the platform or any of its pages may be interrupted, limited or suspended for updates, modifications or any action necessary for its proper functioning.

4. Registration

Access to part of the platform features will require prior registration and, depending on the services or products chosen, payment of a certain amount.

When registering, the user must provide complete, recent and valid data, and it is his sole responsibility to keep said data updated, and the user is committed to the veracity of the data provided.

The user undertakes not to inform their registration and/or access data to the platform to third parties, being fully responsible for the use made of them.

Minors under the age of 18 and those who do not have full civil capacity must previously obtain the express consent of their legal guardians to use the platform and the services or products, being their sole responsibility for any access by minors and those who are not have full civil capacity without prior authorization.

Upon registration, the user expressly declares and guarantees to be fully capable, being able to freely exercise and enjoy the services and products.

The user must provide a valid email address, through which the website will carry out all necessary communications.

After confirming the registration, the user will have a login and a personal password, which ensures the user individual access to it. In this way, it is the exclusive responsibility of the user to maintain said password in a confidential and secure manner, avoiding undue access to personal information.

Any and all activities carried out using the password will be the responsibility of the user, who must promptly inform the platform in case of misuse of the respective password.

It will not be allowed to assign, sell, rent or transfer, in any way, the account, which is personal and non-transferable.

It will be up to the user to ensure that their equipment is compatible with the technical characteristics that enable the use of the platform and services or products.

The user may, at any time, request the cancellation of their registration with the platform. Your de-registration will be carried out as quickly as possible, provided that no outstanding debts are verified.

The user, by accepting the Terms and Privacy Policy, expressly authorizes the platform to collect, use, store, process, assign or use the information derived from the use of the services, the website and any platforms, including all information filled in by the user when perform or update your registration, in addition to others expressly described in Privacy Policy which must be authorized by the user.

 

5. Services or Products

The platform may make available to the user a specific set of features and tools to optimize the use of services and products.

On the platform, the services or products offered are described and presented with the greatest degree of accuracy, containing information on their characteristics, qualities, quantities, composition, price, warranty, expiration dates and origin, among other data, as well as on the risks that present to the health and safety of the user.

Before finalizing the purchase of a certain product or service, the user must inform himself about its specifications and its destination.

If the platform makes any service or physical product available, the delivery of these services or products purchased on the platform will be informed at the time of checkout.

In case the service provided is a course, the content is licensed, not sold to the user. The license does not give the user any right to resell the content in any way (including by sharing account information with a purchaser or by illegally downloading the content and sharing it on torrent sites).

In legal and more comprehensive terms, BIO ENERGY ENERGIAS RENOVÁVEIS grants the user (as a student) a limited, non-exclusive and non-transferable license to access and view the content for which the necessary fees have been paid, exclusively for personal, non-commercial and educational purposes, through the Services in accordance with these Terms and any conditions or restrictions associated with certain content or feature of our Services. All other forms of use are expressly prohibited. Reproducing, redistributing, transmitting, assigning, selling, broadcasting on radio or television, renting, sharing, lending, modifying, adapting, editing, creating derivative works, sublicensing or otherwise transferring or using any content is prohibited, except with explicit permission, in a written agreement, signed by an authorized representative of BIO ENERGY ENERGIAS RENOVÁVEIS LTDA. This condition also applies to any content that can be accessed through any of our APIs.

We generally grant a non-lifetime access license to students when they enroll in a course or other content. However, we reserve the right to revoke any license to access and use the content at any time if we decide or are required to disable access to the content for legal or policy reasons, for example if the course or other content that you signed up for is the subject of a copyright claim or is found to violate our Trust and Safety Guidelines.

6. Delivery Policy

We use multiple delivery services, so the delivery time may vary depending on the customers region.

In general, shipping takes between 5 and 10 business days.

We recommend that you check the status of your order.

If the delivery is not completed, there will be two attempts in a row.

The product will be returned to the distributor if delivery attempts fail.

7. Prices

The platform reserves the right to unilaterally readjust, at any time, the values of the services or products without consultation or prior consent of the user.

The values applied are those that are in effect at the time of the order.

Prices are shown in reais and do not include delivery fees, which are specified separately and are informed to the user prior to ordering.

When contracting a certain service or product, the platform may request the users financial information, such as CPF, billing address and card data. By entering such data, the user agrees that the prices then in force and informed at the time of contracting will be charged, according to the form of payment that may be chosen. Said financial data may be stored to facilitate future access and contracting.

The contracting of the services will be automatically renewed by the platform, regardless of communication to the user, through periodic charging of the same form of payment indicated by the user when contracting the service.

 

8. Payment

Payments for purchases made by interested parties and contacts with users may be made through outsourced companies, including the provision of a service by a company responsible for managing payments.

The platform cannot not intervene in the results of the users relationship with the company responsible for managing payments, since it manages its operations independently, it cannot guarantee in any way that the services provided by the company responsible for managing payments will function free of errors, interruptions, malfunctions, delays or other imperfections and cannot be held responsible for the availability or otherwise of the Services provided by the payment management company or for the impossibility of using the Service.

9. Cancellation

The user may cancel the contracting of the services in accordance with the terms that are defined at the time of contracting. Furthermore, the user may also cancel the services within 7 (seven) days after contracting, by contacting the email info@bioenergyhub.com.br, in accordance with the Consumer Protection Code (Law no. 8.078/ 90).

The service may be canceled by:

a) part of the user: under these conditions the services will only cease when the cycle in force at the time of cancellation is completed;

b) violation of the Terms of Use: the services will be terminated immediately.

10. Exchange, Return and Refund Policy

The platform exchange and returns policy is governed by the Consumer Protection Code (Law No. 8.078/90).

The exchange and/or return of the product may occur by:

a) right of repentance;

b) product addiction.

In case of regret, the user may return the product within 7 (seven) days after receipt, by contacting the email info@bioenergyhub.com.br, according to the Consumer Defense Code (Law nº 8.078/90).

In case of product defect, quality or quantity defects that make the product unsuitable or unsuitable for the consumption for which it is intended or that reduce its value must be verified. Also, products or services that differ from the indications on the platform at the time of purchase or on the packaging may be exchanged or returned, respecting the variations arising from their nature.

The user must contact the email info@bioenergyhub.com.br as soon as you notice the addiction. If, within a maximum period of 30 (thirty) days, it is not possible to resolve the defect or, regardless of this period, the replacement of defective parts may compromise the quality or characteristics of the product or service, reduce its value or if it is a product or essential service, the user may choose to replace the product with another of the same type or to re-execute the service, return the amounts paid or proportionally reduce the price.

Within 10 days, the refund request (due to a return) will be sent to the credit card or current account with the same title.

The availability of the value will occur in accordance with the rules of the card administrator or the customers bank.

11. Support

In case of any doubt, suggestion or problem with the use of the platform, the user may contact support via email info@bioenergyhub.com.br.

These user support services will be available on the following days and times: Monday to Friday from 8 am to 6 pm.

12. Responsibilities

It is the users responsibility:

a) defects or technical defects originating in the users own system;

b) the correct use of the platform, services or products offered, valuing good coexistence, respect and cordiality among users;

c) for compliance with and respect for the set of rules set forth in this General Terms and Conditions of Use, in the respective Privacy Policy and national and international legislation;

d) for the protection of the access data to your account/profile (login and password).

It is the responsibility of the platform:

a) indicate the characteristics of the service or product;

b) the defects and vices found in the service or product offered as long as it has given rise to it;

c) the information disclosed by him, and the comments or information disclosed by users are the sole responsibility of the users;

d) the content or illegal activities practiced through its platform.

The platform is not responsible for external links contained in its system that may redirect the user to an environment external to its network.

External links or pages that serve for commercial or advertising purposes or any illicit, violent, controversial, pornographic, xenophobic, discriminatory or offensive information may not be included.

The gift Terms of use grants users a non-exclusive, non-transferable and non-sublicensable license to access and use the platform and the services and products made available through it.

The structure of the website or application, the brands, logos, trade names, layouts, graphics and interface design, images, illustrations, photographs, presentations, videos, written and sound and audio content, computer programs, database, files of transmission and any other information and intellectual property rights are the property of the platform holder, subject to the terms of the Industrial Property Law (Law nº 9.279/96), Copyright Law (Law nº 9.610/98) and Software Law ( Law nº 9.609/98), are duly reserved.

This one Terms of use does not assign or transfer any rights to the user, so access does not generate any intellectual property rights for the user, except for the limited license granted herein.

The use of the platform by the user is personal, individual and non-transferable, and any unauthorized, commercial or non-commercial use is prohibited. Such uses will constitute a violation of intellectual property rights, punishable under applicable law.

13. Sanctions

Without prejudice to other applicable legal measures, BIO ENERGY ENERGIAS RENOVÁVEIS LTDA may, at any time, warn, suspend or cancel the users account:

a) that violates any provision of this Term;

b) that fails to fulfill its user duties;

c) that has any fraudulent, intentional behavior or that offends third parties.

14. Termination

Failure to comply with the obligations agreed in these Terms of Use or the applicable legislation may, without prior notice, give rise to immediate unilateral termination by the owner of the platform and the blocking of all services provided to the user.

15. Changes

The items described in this instrument may undergo changes, unilaterally and at any time, to adapt or modify the services, as well as to meet new legal requirements. The changes will be posted on the platform and the user will be able to choose to accept the new content or to cancel the use of the services, if he is a subscriber to any service.

The services offered may, at any time and unilaterally, and without any prior notice, be stopped providing, altered in their characteristics, as well as restricted for use or access.

16. Privacy Policy

beyond the present Terms of use, the user must consent to the provisions contained in the respective Privacy Policy to be presented to all interested parties within the platform interface.

17. Forum

For the settlement of disputes arising from this instrument, Brazilian law will be fully applied.

Any disputes must be presented in the court of the district where the headquarters of the company that owns the platform is located.